Effective Date: March 7, 2026
Website: www.autocarfashions.com
Contact Email: pitiise@autocarfashions.com
Address: 6 Seletar Aerospace Rise, Singapore 797575
Phone: +65 6367 6788
1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday, excluding Singapore public holidays) after your order is placed and payment is successfully verified. An order confirmation email will be sent immediately after checkout. Once your order has been packed and dispatched from our warehouse, a second email containing your shipping confirmation and tracking information (where applicable) will be sent to you.
2. Shipping Destinations & Carriers
We currently ship orders to addresses within Singapore. We may also offer shipping to select international destinations, which will be displayed as an option at checkout if available. We partner with reliable national and international carriers, such as Singapore Post, DHL, FedEx, and others, to ensure your “Car Bits & Kits” are delivered securely and efficiently.
3. Shipping Methods, Costs & Estimated Delivery Times
Shipping costs are calculated in real-time at checkout based on the delivery destination, the total weight, and the volumetric dimensions of your package. We offer various shipping options to meet your needs.
A. Domestic Shipping (Within Singapore):
- Standard Shipping: 3-7 business days after dispatch.
- Express Shipping: 1-3 business days after dispatch (additional charges apply).
B. International Shipping:
- Delivery times vary significantly depending on the destination country, typically ranging from 7 to 25 business days after dispatch. You will be provided with a cost and estimated delivery timeframe at checkout for your specific location.
- Note: All delivery timeframes are estimates provided by the carriers and are not guaranteed. Delivery may be subject to delays due to customs processing, weather conditions, carrier disruptions, or peak holiday seasons. Delivery timelines commence from the date of dispatch, not the order date.
C. Free Shipping: We occasionally offer promotional free shipping for orders that meet a specified minimum purchase amount. Such promotions will be clearly advertised on our website (e.g., banners for “Featured Products” or “Newest Arrival Products”). Unless otherwise stated in an active promotion, the customer is responsible for shipping charges.
4. Order Tracking
For most shipping methods, a tracking number will be provided in your shipping confirmation email. You can use this number on the carrier’s official website to monitor your package’s journey in real-time. Please allow up to 24-48 hours for the tracking information to become active after you receive the dispatch notification. If you have not received a shipping confirmation with tracking within 3 business days of placing your order, please check your spam/junk folder or contact our customer service.
5. Shipping Address Accuracy
It is the customer’s sole responsibility to ensure the shipping address provided during checkout is complete, accurate, and deliverable (including unit numbers, postal codes, etc.). AutoCar Fashions is not liable for delays, failed delivery attempts, returned packages, or additional charges resulting from an incorrect or insufficient address supplied by the customer. If a package is returned to us due to an address error, we will contact you. Reshipment will require a new payment for shipping charges.
6. Taxes, Duties & Customs (International Orders)
- Domestic (Singapore) Orders: All prices listed on our website are in Singapore Dollars (SGD) and include the prevailing Goods and Services Tax (GST) where applicable for deliveries within Singapore.
- International Orders: For orders shipped outside of Singapore, you are the importer of record. All applicable customs duties, import taxes, brokerage fees, and any other levies imposed by the destination country are the sole responsibility of the recipient. These charges are not included in the product price or shipping cost paid to us. We cannot predict these fees, and they vary by country. Please contact your local customs office for information prior to ordering. We are not liable for any delays or additional costs arising from customs clearance.
7. Delivery & Receipt of Your Order
- Delivery Attempts: The carrier will typically make one or more delivery attempts to the address provided. If no one is available to accept the delivery, the carrier may leave a notification card with instructions for pickup at a local depot or for arranging a redelivery.
- Inspection Upon Delivery: We highly recommend inspecting the external condition of the package for any obvious signs of damage or tampering at the time of delivery. If the package appears severely damaged, you have the right to refuse acceptance. If you accept a damaged package, please note the damage on the carrier’s delivery receipt (if possible, take a photo) and contact our customer service at pitiise@autocarfashions.com within 48 hours.
- Lost/Undeliverable Packages: Packages that are refused, unclaimed, or deemed undeliverable by the carrier will be returned to us. In such cases, we will contact you. A refund for the merchandise will be issued, minus the original shipping cost and any return shipping fees incurred. For packages lost in transit after being handed to the carrier, please refer to Section 8.
8. Delayed, Lost, or Missing Shipments
While we make every effort to ensure your order is delivered on time, circumstances beyond our control (carrier delays, customs holdups, extreme weather) can occur. If your tracking information shows no movement for an extended period:
- For Domestic Singapore Shipments: No updates for more than 7 business days past the estimated delivery date.
- For International Shipments: No updates for more than 15 business days past the estimated delivery date.
…please contact us. We will initiate a trace investigation with the carrier. A package is officially declared “lost” only after confirmation from the carrier. If a shipment is confirmed lost, we will, at your choice and subject to stock availability, either issue a full refund for the product(s) or reship the items.
9. Order Changes, Cancellations & Address Corrections
To request a change or cancellation of your order, you must contact our Customer Service team at pitiise@autocarfashions.com or call +65 6367 6788 as soon as possible, ideally within 1-2 hours of placing the order. We will make our best effort to accommodate your request only if the order has not yet been processed for fulfillment and packing. Once an order has been packaged or shipped, we cannot cancel it or change the shipping address. If an address correction is needed after shipment, you must contact the carrier directly using the provided tracking number.
10. Returns & Exchanges – Shipping Costs
Please refer to our separate Refund and Returns Policy for complete details. Key points regarding shipping for returns are:
- Customer-Paid Returns: Unless the return is due to our error (e.g., defective or incorrect item shipped), the customer is responsible for all costs associated with returning the item(s).
- Trackable & Insured Return Shipping: We strongly recommend using a trackable and insured courier service for all returns. AutoCar Fashions is not responsible for items lost or damaged while in transit back to our warehouse.
- Refund on Original Shipping: Original shipping and handling charges are non-refundable, except in cases of our error. Refunds are issued for the product cost only after the return is received and inspected.
11. Contact Us
For any questions regarding your order’s shipping status or this Shipping Policy, please contact our Customer Service team:
AutoCar Fashions
Address: 6 Seletar Aerospace Rise, Singapore 797575
Email: pitiise@autocarfashions.com
Phone: +65 6367 6788
Website: www.autocarfashions.com
